Effective Date: February 11, 2026
1. Overview and Acceptance
TextServicesLLC.com (the “Site”) is owned and operated by Text Services, LLC (“Text Services,” “we,” “us,” or “our”), a Mississippi limited liability company. These Terms of Use (“Terms”), together with our Privacy Policy (collectively, the “Agreement”), govern your access to and use of our Site, messaging platform, and related services (collectively, the “Services”).
BY ACCESSING OR USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SITE OR SERVICES.
If you are using our Services on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” and “your” will refer to that entity.
2. The Services
Text Services provides a cloud-based communication platform that enables businesses to send and receive SMS (Short Message Service) and MMS (Multimedia Messaging Service) text messages, manage contact lists, schedule appointments, set up autoresponders, and perform related communication functions. Our Services are intended for lawful commercial and business use only.
We transmit messages initiated by you through third-party telecommunications carriers and mobile network operators. While we use commercially reasonable efforts to ensure timely delivery, we cannot guarantee that every message will be delivered, as final delivery depends on factors outside our control, including carrier networks, recipient device status, and network conditions.
3. Account Registration
To use our Services, you must create an account and provide accurate, complete, and current information, including your name, business name, email address, phone number, and billing information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Text Services will not be liable for any loss or damage arising from unauthorized use of your account.
4. Multiple Locations Policy
Each business location requires a separate account with individual billing. Shared office arrangements also require separate accounts for each distinct business. This ensures proper message routing, compliance tracking, and billing accuracy.
5. Permitted and Prohibited Uses
5.1 Compliance with Law
You agree to use our Services in accordance with all applicable federal, state, and local laws and regulations. You are solely responsible for ensuring that your use of the Services, including all messages you send, complies with all applicable laws and industry guidelines, including but not limited to:
Telephone Consumer Protection Act (TCPA): You must obtain proper prior express written consent from recipients before sending marketing or promotional messages. You must honor opt-out requests immediately and maintain do-not-call lists.
CAN-SPAM Act: Where applicable, your messages must comply with requirements for commercial electronic messages.
CTIA Messaging Principles and Best Practices: You must follow industry guidelines for responsible messaging, including proper opt-in/opt-out disclosures and message frequency standards.
State laws: You must comply with all applicable state consumer protection, telemarketing, and privacy laws.
Text Services does not provide legal advice. It is your responsibility to understand and comply with all laws applicable to your messaging activities. We strongly encourage you to consult with legal counsel regarding your obligations under the TCPA and other applicable regulations.
5.2 Prohibited Uses
You may not use our Services to: send unsolicited messages (spam) to individuals who have not provided proper consent to receive messages from you; send messages to individuals who have opted out or requested to be placed on a do-not-call list; transmit unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content; transmit content that promotes illegal activities or violates any applicable law; send messages containing viruses, malware, or other harmful code; impersonate any person or entity, or misrepresent your identity or affiliation; interfere with or disrupt the Services, servers, or networks connected to the Services; harvest, collect, or gather information about others without their consent; use the Services for any purpose that could expose Text Services to civil or criminal liability; send messages promoting adult content, illegal substances, gambling (where prohibited), or other content prohibited by carrier policies; or use the Services to access emergency services (such as 911). For a complete description of prohibited content, consent requirements, and our enforcement process, please refer to our Acceptable Use Policy.
6. Content Responsibility
You are solely responsible for the content of all messages, broadcasts, and other communications transmitted through our Services, including their accuracy, legality, and compliance with applicable laws and regulations. Text Services acts as a communication platform only and does not review, endorse, or assume liability for the content of messages sent by its customers.
You represent and warrant that you have all necessary rights, permissions, and consents to send the content you transmit through our Services and that such content does not infringe any third party’s intellectual property rights, privacy rights, or other legal rights.
7. Payment Terms
7.1 Fees and Billing
Your use of our Services is contingent upon payment of the applicable fees as described on our Site or in your service agreement. We offer monthly recurring subscriptions, annual subscription options, and custom invoicing arrangements depending on your service plan.
All fees are due and payable in accordance with the billing terms applicable to your account. You are responsible for providing accurate and current payment information and for paying all charges incurred under your account, including applicable taxes.
7.2 Payment Processing
Payments are processed through our third-party payment processor (Sage). By providing payment information, you authorize us and our payment processor to charge your designated payment method for all applicable fees. We are not responsible for errors or failures in payment processing caused by your payment provider.
7.3 Automatic Renewal
If you have a recurring subscription, your subscription will automatically renew at the end of each billing period (monthly or annually, as applicable) unless you cancel prior to the renewal date. We will charge your payment method on file at the then-current rate for your subscription plan. We will provide at least 30 days’ advance notice before any price increases take effect.
7.4 Late Payments
If payment is not received when due, we reserve the right to suspend or terminate your access to the Services until payment is received. We may also charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is less) and recover any costs incurred in collecting overdue payments.
7.5 Failed Payments
If a payment attempt fails, we may reattempt the charge and will notify you by email. Continued failure to provide valid payment may result in suspension or termination of your account.
8. Cancellation and Refunds
8.1 30-Day Satisfaction Guarantee
New customers may cancel their account at any time during the first 30 days of service without penalty and will receive a full refund of any fees paid for that initial period.
8.2 Cancellation by Customer
After the 30-day guarantee period, you may cancel your account at any time by providing 30 days’ written notice to us. Upon cancellation, your service will continue through the end of the current billing cycle. No refunds will be issued for partial billing periods after the 30-day guarantee period.
8.3 Cancellation by Text Services
We reserve the right to suspend or terminate your account at any time if you violate these Terms, including but not limited to misuse of the Services, sending prohibited content, failure to honor opt-out requests, or failure to pay fees when due.
If we terminate your account for reasons other than a violation of these Terms, you will receive a prorated refund for any prepaid but unused portion of your current billing period. If we terminate your account due to a violation of these Terms, no refund will be issued.
8.4 Effect of Termination
Upon termination or cancellation, your right to access and use the Services will cease immediately (or at the end of your notice period, as applicable). We may retain your data for a reasonable period following termination in accordance with our Privacy Policy, after which it will be securely deleted unless retention is required by law.
9. Intellectual Property
All content, design, graphics, software, trademarks, service marks, logos, and other intellectual property associated with the Site and Services are the property of Text Services, LLC or its licensors and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, reverse engineer, decompile, disassemble, or create derivative works of any portion of the Services, Site, or associated software without our prior written consent. You may not use our trademarks, trade names, or branding without our express written permission.
You retain ownership of the content you submit through our Services (such as message content and contact lists). By using our Services, you grant Text Services a limited, non-exclusive license to use, process, and transmit your content solely for the purpose of providing the Services to you.
10. Service Availability and Disclaimer of Warranties
We strive to keep our Services available and operational at all times. However, we do not guarantee uninterrupted, error-free, or secure access to the Services. The Services may be subject to temporary downtime for maintenance, updates, or other reasons.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, TEXT SERVICES DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT MESSAGES WILL BE DELIVERED WITHOUT DELAY OR ERROR, OR THAT ANY DEFECTS WILL BE CORRECTED.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEXT SERVICES, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF TEXT SERVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL TEXT SERVICES’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO TEXT SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You acknowledge that text messages and broadcasts are transmitted through third-party carrier networks and that Text Services has no control over the final delivery of any message. Text Services assumes no liability for non-delivery, delayed delivery, or misdelivery of messages.
12. Indemnification
You agree to indemnify, defend, and hold harmless Text Services, LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of the Services; any content you transmit through the Services; your violation of these Terms; your violation of any applicable law, regulation, or industry guideline (including the TCPA, CAN-SPAM, CTIA guidelines, and carrier policies); your violation of any third party’s rights, including intellectual property, privacy, or publicity rights; or any dispute between you and a recipient of your messages.
We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.
13. Force Majeure
Text Services shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to: natural disasters, acts of God, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, government actions or orders, carrier or telecommunications outages, power failures, internet service disruptions, labor disputes, or any other cause beyond our reasonable control.
14. Governing Law
The enforceability and interpretation of Section 15 (Agreement to Arbitrate) will be determined in accordance with the Federal Arbitration Act, 9 U.S.C. §§ 1–16, as amended. Apart from Section 15, these Terms shall be governed by and construed in accordance with the laws of the State of Mississippi, without regard to its conflict of law principles.
15. Agreement to Arbitrate
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
15.1 Informal Resolution First
Before initiating any formal dispute resolution proceeding, you agree to first contact us at privacy@textservicesllc.com with a written description of the dispute, including your name, account information, and the relief you are seeking. Both parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of at least thirty (30) days following receipt of written notice. If the dispute is not resolved within that period, either party may proceed with arbitration as described below.
15.2 Binding Arbitration
If we are unable to resolve a dispute through informal negotiation, YOU AND TEXT SERVICES, LLC AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF THE SERVICES, OR ANY ASPECT OF YOUR RELATIONSHIP WITH TEXT SERVICES (COLLECTIVELY, “DISPUTES”) SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT. This agreement to arbitrate is intended to be broadly interpreted and includes, but is not limited to, claims arising under federal, state, or local statutes, regulations, or common law, as well as claims regarding the validity, enforceability, or scope of this arbitration provision.
15.3 Arbitration Procedure
Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect, except as modified by this Section. A single independent arbitrator shall conduct the arbitration. If the parties cannot agree on an arbitrator within thirty (30) days, the AAA shall appoint one in accordance with its rules.
The arbitrator shall be a member of a state bar engaged in the practice of law or a retired member of a state or federal judiciary in the United States. The arbitrator must follow these Terms and applicable law, and may award the same damages and relief as a court of competent jurisdiction, including injunctive and declaratory relief, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
The arbitration shall take place in the State of Mississippi, unless the parties mutually agree to another location. If Text Services initiates arbitration in Mississippi, you may request that the proceeding be transferred to the AAA office nearest to your billing address.
15.4 Arbitration Fees and Costs
Payment of filing fees, arbitrator compensation, and administrative costs shall be governed by the AAA’s rules. However, if your claim does not exceed $10,000, Text Services will reimburse your filing fees and pay the arbitrator’s fees and expenses, unless the arbitrator determines that your claim was frivolous or brought for an improper purpose. In any arbitration where Text Services substantially prevails, Text Services shall be entitled to recover its reasonable attorneys’ fees and costs.
15.5 Exceptions to Arbitration
Notwithstanding the foregoing, either party may:
Small claims: Bring an individual action in small claims court for disputes within the jurisdictional limits of that court.
Injunctive relief: Seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or restrain the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or to enforce the prohibited uses provisions of these Terms. You consent to the personal jurisdiction of the state and federal courts located in the State of Mississippi for any such action.
15.6 Class Action Waiver
YOU AND TEXT SERVICES AGREE THAT ANY DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S OR ENTITY’S CLAIMS, MAY NOT PRESIDE OVER ANY FORM OF CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND MAY NOT AWARD RELIEF TO ANY PERSON OR ENTITY OTHER THAN THE INDIVIDUAL PARTY SEEKING RELIEF.
If a court or arbitrator determines that this class action waiver is unenforceable for any reason, then the entirety of this Section 15 (Agreement to Arbitrate) shall be deemed null and void, and the dispute shall proceed in the state or federal courts located in the State of Mississippi.
15.7 Opt-Out Right
You have the right to opt out of this arbitration provision. To opt out, you must send written notice of your decision to opt out to privacy@textservicesllc.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account information, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, the remainder of these Terms will continue to apply, and disputes will be resolved in the state or federal courts located in the State of Mississippi.
15.8 Survival
This Section 15 shall survive the termination of your account or your use of the Services. If Text Services makes any material change to this arbitration provision (other than a change to the notice address), you may reject that change by sending written notice within thirty (30) days of the change, in which case the arbitration provision in effect at the time you first accepted these Terms will continue to apply.
16. Policy Updates
We reserve the right to modify these Terms at any time. When we make changes, we will update the “Effective Date” at the top of this page and post the revised Terms on our Site. For material changes, we will provide notice to registered users via email at least 30 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Services.
17. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.
18. No Waiver
The failure of Text Services to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Text Services.
19. Entire Agreement
These Terms, together with our Privacy Policy and any applicable service agreements or order forms, constitute the entire agreement between you and Text Services, LLC regarding the use of our Site and Services, and supersede all prior and contemporaneous agreements, representations, and understandings.
20. Relationship of the Parties
Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, or employment relationship between you and Text Services, LLC. You do not have the authority to bind Text Services in any way.
21. Contact Us
If you have questions about these Terms, please contact us at:
Text Services, LLC
Email: privacy@textservicesllc.com
Phone: 866-916-8398
Website: https://textservicesllc.com